Project Info

Mastercard

The contact centre has become the (sweet) heart of a business and is at the frontline of technology innovation. Mastering this knowledge, Superior Choices provides contact centre support throughout Africa for global financial services corporation Mastercard’s Priceless Cities campaign.

In short, we ensure that the contact centre shines in its role as the fountain of knowledge and happy customer interactions.

We do this by negotiating exclusive proudly South African experiences that speak to the wide ages, cultures, generations and tastes of Mastercard cardholders. These experiences are redeemable on the Priceless.com website portal.

This is what we did and continue to do:

• Dedicated contact centre
• Merchant partner negotiations
• Content creation
• Partner management
• Content upload and approval
• Activity reporting