Databases are used for almost all IT applications. Most businesses use them to some degree – for...
Database Management Basics
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Should you outsource your call centre?
There are pros and cons to every option in doing business, and that included the question of...
Do client loyalty incentives work?
Client loyalty incentives are increasingly popular across various industries because they can have...
How to build business relationships
No business is an island, as they say. Business to business (or B2B) relationships are essential...
An In-Depth Look at Customer Relationship Management
Customer Relationship Management (CRM) involves analysing data about customers and using it to...
Improving Customer Service
Let’s combine strategies and technologies to manage and analyse your customer interactions and data and improve customer relationships.