SC C.R.M. Solutions

CLIENT RELATIONSHIP MANAGEMENT

SC C.R.M. Solutions uses a combination of strategies and tools to conceptualise, implement and manage various types of customer retention and sales strategies, from building effective and relevant customer databases, to communicating with our clients’ customers throughout each customer’s lifecycle. Our goal is to improve customer service relationships and communication, assist in customer retention and drive sales growth.

• STRATEGY

• TOUCH-POINTS

• PROJECT MANAGEMENT

• ENGAGEMENT

• COMMUNICATION

• PERSONALISATION

Building Connections and Opportunities to Engage.

At SC C.R.M. Solutions, we use a unique tailor-made approach to manage your company’s interaction with current and potential customers, with the ultimate goal to build lasting relationships with customers and drive brand loyalty across generations.

AFTER-SALES INCENTIVES

 

Keep your brand at the forefront of your customers minds, through the implementation of relevant and engaging campaigns and incentives

DATABASE MANAGEMENT

 

Clean data and the management thereof has always played an integral part of all our strategies and solutions, as uncluttered, usable data is the cornerstone for engaging and communicating with customers.

We have extensive experience in database compilation, cleaning and mining and our experienced call centre agents are adept in talking directly to customers to clean and update their details. We pride ourselves on the quality and relevancy of the data that we provide to our clients.

CALL CENTRE

 

Our in-house call centre has been offering professional and personalised communication touch-points for over 20 years, and has vast experience in managing helplines and offering concierge services to our clients’ customers and staff.

We provide personalised inbound and outbound telephone campaigns, travel booking services, payment processing and comprehensive reporting, all of which are tailored to suit a variety of market segments.

3D HOLOGRAM DISPLAYS

 

Creative and engaging, our holographic solutions are at the forefront of affective brand marketing and advertising. Ideal for events, activations or in-store communication we offer our clients access to 3D Hologram displays through the purchase or rental of 3D projectors.

Our in-house design agency can create all the 3D content, offering our clients a turn-key solution when it comes to this new and exciting display channel.

LOYALTY & INCENTIVE CAMPAIGNS

 

Our approach is always customer centric when developing and implementing loyalty and incentive campaigns. Each of our campaigns are unique and are created specifically to fit the objectives and needs of each of our clients.

These bespoke “customer journey” solutions are all aimed at driving customers back to your brand and to create lasting relationships between our clients and their customers.

We create omni-channel strategies including emailers, SMS & MMS, social media, outbound telephony, websites, gifting etc., to drive retention and acquisition and use personalised direct marketing solutions to target customers.

CUSTOMER APPRECIATION

 

Take time to thank customers for their loyalty and patronage and acknowledge their role on the success of your business.

Whether it is a handwritten note, a personalised birthday gift, an unexpected desk-drop or an online gifting platform, we have a solution for you.

NEGOTIATIONS

 

Our services include the negotiations of exclusive offers, experiences, brand partnerships and relationships.

Whether our clients want to offer their customers access to a selection of exclusive deals on the latest tech gadgets or exotic travel destinations, or want to partner with another brand in a marketing endeavour, we offer a one-stop solution.

Our team of project managers will do all the relevant research and negotiations and manage all legal requirements needed to successfully offer these services to our clients.

Our Skills

We offer a number of strategic services and solutions, designed specifically to meet the objectives of each individual clients’ specific requirements.

We draw from our years of experience in the client relationship arena, to provide relevant results-driven business solutions to our clients. Our superb attention-to-detail, positive attitude and committed team ensures top-notch service, whether we are assisting your own in-house team with specific deliverables or providing a full end-to-end solution.

  • Project Management
  • Loyalty & Incentive Campaigns
  • Customer Engagement & Communications
  • Customer Lifecycles
  • Touchpoint Campaigns
  • Gifting Campaigns
  • Call Centre & Helpline Services
  • 3D Hologram Displays
  • Database Hygiene & Management
  • Concierge Services
  • Stock Management & Distribution
  • C.R.M. System Integration & Support
  • Web Platforms
  • Online Shopping Platforms
  • Negotiations

Projects

JLRSA After-Sales Loyalty Programme
Mastercard Priceless Cities
Telkom VIP Birthday & Anniversary Campaigns
Portable 3D Hologram Projectors

Our Clients

We are in the Business of Helping you make the Right Connections